Does your vehicle have a defect or condition that substantially impairs the use, value or safety of the vehicle?

A substantial defect or condition is a problem that substantially impairs the use, value, or safety of the vehicle. There is no easy answer to determine what types of defects or conditions substantially impair a vehicle’s use, value, or safety. It depends on the facts of each case. Minor or trivial defects, or defects caused by accident, abuse, neglect, modification or alteration by anyone other than an authorized service agent are not covered.